Terms and Conditions
Terms and Conditions
  • DO NOT USE THIS SITE FOR EMERGENCY MEDICAL NEEDS.
    • If you experience a medical emergency, call 1990 immediately.
    • MelstaLabs website is operated by Melsta Laboratories (Pvt) Ltd for the sole purpose of facilitating diagnostic reporting communications to its consumers , informational purposes of Melsta Labs and its services on offers to consumers who choose to use the service

 

  • YOUR USE OF www.melstalabs.com
    • Interactions with health service providers using MelstaLabs is not intended to take the place of appointments with your regular primary care provider. If you do not have an established relationship with a primary care provider, you are encouraged to develop one. Do not disregard medical advice from your regular doctor or other health professional because of information provided by a health services provider via MelstaLabs.

 

  • Melsta Laboratories (Pvt) Ltd is not licensed to practice medicine and does not render medical care or medical advice, apart from comments and suggestions made during the course of reporting of clinical laboratory diagnostics, which is intended to be interpreted by a registered medical practitioner.
    • Neither Melsta Laboratories (Pvt) Ltd, nor any of its licensors or suppliers, shall be liable for any advice obtained from a medical practitioner using www.melstalabs.com Melsta Laboratories (Pvt) Ltd, does not recommend or endorse any specific providers, products or procedures. All services or recommendations made by a health service practitioner, are based on their independent professional judgment.

 

  • INFORMATION ABOUT HEALTH SERVICE PROVIDERS
    • When you choose to use the www.melstalabs.com, the information we make available about any third party medical practitioner/ supplier is supplied to us by that practitioner/supplier, and Melsta Laboratories (Pvt) Ltd makes no warranty as to its accuracy. Users of the www.melstalabs.com website are ultimately responsible for choosing which medical practitioner/supplier to communicate with.

 

  • YOUR COMMUNICATIONS

    You are responsible for your own communications using www.melstalabs.com You may not

    • communicate material that is copyrighted, without the permission of the copyright owner;
    • communicate material that reveals trade secrets, unless you have permission of the owner;
    • communicate material that infringes on any other intellectual property rights of others or on the privacy or publicity rights of others;
    • communicate material that is obscene, defamatory, threatening, harassing, abusive, hateful, or embarrassing to any person or entity;
    • communicate a sexually explicit image;
    • communicate chain letters or pyramid schemes;
    • impersonate another person; or
    • CHARGES FOR SERVICES

 

  • In order to facilitate payment for the services to be delivered by Melsta Laboratories (Pvt) Ltd, will share your credit card information and related personal information to its designated credit card payment processor. This information is shared solely for the purpose of collecting the fee.

 

  • RESPONSIBILITY FOR APPLICABLE FEES AND INSURANCE BENEFITS
    • You are solely responsible for all fees associated with your use of the MelstaLabs website. You may, at your sole discretion, elect to provide melstalabs.com. with your health insurance information. This information will be used where applicable to electronically check your eligibility and submit a claim on your behalf. Your copay and/or deductible will be estimated based on the response from your health insurance provider at the time of the visit and will be charged to your credit card. The actual payment by your health plan may be more or less than the estimated amount. If your health plan reimburses more than the estimated amount, Melsta Laboratories (Pvt) Ltd will refund the difference back to your credit card. If your health plan reimburses less than the estimated amount, you will be responsible for paying the difference. If your health insurance carrier has entered into a contract with a health services provider to reimburse the provider for services, the amount your insurer has agreed to reimburse the provider will be reflected in the fee that you are charged. You are encouraged to contact your insurer to see if the services offered through Melsta Laboratories (Pvt) Ltd are covered prior to using www.melstalabs.com.

 

  • PLEASE NOTE where applicable that in order to take advantage of any insurance benefits your insurer may offer you must create a MelstaLabs account Users who have not created an account will not have their MelstaLabs claim electronically submitted to the user’s insurance, even if such benefits are offered by the user’s insurer.

 

  • PASSWORDS AND ACCOUNT
    • Your username and password (collectively, the “Password”) will allow you to access the MelstaLabs official website.. You are solely responsible for controlling your Password, and are prohibited from making available your Password to any third party. You are responsible for all activities that occur under your Password. You agree to notify Melsta Laboratories (Pvt) Ltd Customer Support at +94 115 660 660 immediately of any unauthorized use of your Password or of any need to reset or lock down the Password(s) associated with your account.

 

  • TERMINATION
    • Melsta Laboratories (Pvt) Ltd may terminate any user’s right to use this site at any time. Melsta Laboratories (Pvt) Ltd reserves the right to block, delete or stop the uploading of materials and communications that it in its sole discretion finds unacceptable for any reason. If your right to use this site ends, you shall make no further use of this site or any information obtained from this site. If you find that you have been terminated, you may contact Melsta Laboratories (Pvt) Ltd Customer Support at +94115660660 for further information.

 

  • LINKING TO OTHER SITES
    • From time to time we will provide links to other websites, not owned or controlled by Melsta Laboratories (Pvt) Ltd. We do this because we think this information might be of interest or use to you or where, as a user, we can provide you with value-added services. While we do our best to ensure your privacy, we cannot be responsible for the privacy practices of other sites. A link to a non-Melsta Laboratories (Pvt) Ltd website does not constitute or imply endorsement by Melsta Laboratories (Pvt) Ltd. Additionally, we cannot guarantee the quality or accuracy of information presented on non-Melsta Laboratories (Pvt) Ltd websites. We encourage you to review the privacy practices of any website you visit.

 

  • APPROPRIATENESS OF CONTENT
    • This website is not intended to attract children under the age of 18. Children under 18 must be enrolled on the site under their parent or guardian’s account as a dependent. Parents or guardians are solely responsible for being present with their minors when using the MelstaLabs official website.

 

  • NO LIABILITY FOR COMPUTERS AND NETWORKS USED TO ACCESS YOUR ACCOUNT
    • We are only responsible for the security of the computer systems we own and operate. Melsta Laboratories (Pvt) Ltd shall have no liability for information about you stored or recorded by any computer or mobile device or any network, whether public or private, that you may use to access MelstaLabs official website.
  • ACCEPTABLE USE
    • You agree not to access or use the Melsta Labs official website for an unlawful or illegitimate purpose. You shall not attempt to disrupt the operation of the services or the MelstaLabs system. You shall not attempt to gain unauthorized access to any user accounts or computer systems or networks.

 

  • OPERATION AND RECORD RETENTION
    • Melsta Laboratories (Pvt) Ltd reserves complete and sole discretion with respect to the operation of Melsta Labs official website. Melsta Laboratories (Pvt) Ltd may withdraw, suspend or discontinue any functionality or feature of the services. Melsta Laboratories (Pvt) Ltd is responsible for maintaining data arising from use of the services, but does not warrant the accuracy or completeness of the data stored. Melsta Laboratories (Pvt) Ltd reserves the right to maintain, delete or destroy all communications and materials posted or uploaded to the MelstaLabs system pursuant to its internal record retention and/or destruction policies.

 

  • INTELLECTUAL PROPERTY
    • All of the content available on or through Melsta Labs official website is the property of Melsta Laboratories (Pvt) Ltd or their licensors, and is protected by copyright, trademark, patent, trade secret and other intellectual property laws. We give you permission to display, download, store and print the content only for your personal, non-commercial use. You agree not to reproduce, retransmit, distribute, disseminate, sell, publish, broadcast, or circulate the content received using www.melstalabs.com to anyone. All software and accompanying documentation made available for download from the Melsta Laboratories (Pvt) Ltd website is the copyrighted work of Melsta Laboratories (Pvt) Ltd or its licensors. Melsta Laboratories (Pvt) Ltd trade and service names are trademarks of Melsta Laboratories (Pvt) Ltd. “MelstaLabs” is the trademark of Melsta Laboratories (Pvt) Ltd. All other brands and names are the property of their respective owners. Nothing contained on the MelstaLabs.com website should be construed as granting any license or right to use any trademark displayed on this site without the express written permission of Melsta Laboratories (Pvt) Ltd, or any other party that may own the trademark.

 

  • Subject to these terms and the MelstaLabs User Agreement, Melsta Laboratories (Pvt) Ltd hereby grants you a limited, revocable, non-transferable and non-exclusive license to use the software, network facilities, content and documentation on and in the www.melstaLabs.com website to the extent, and only to the extent, necessary to access and use the MelstaLabs official website for your personal use.

 

  • Intellectual Property Act no. 36 of 2003
    • Melsta Laboratories (Pvt) Ltd respects the intellectual property of others and expects users of our website to do the same. If you believe that your copyrighted work has been copied in a way that constitutes copyright infringement and is accessible on this site or through this service, you must provide the following information when providing notice of the claimed infringement to Melsta Laboratories (Pvt) Ltd:
    • A physical or electronic signature of a person authorized to act on behalf of the copyright owner and identification of the copyrighted work that is infringed;
    • Information reasonably sufficient to permit Melsta Laboratories (Pvt) Ltd to contact you, such as an address, telephone number and/or electronic mail address;
    • A statement that you have a good faith belief that the use of the material in the manner complained of is not authorized by the copyright owner, its agent or law;
    • A statement that the information in the notification is accurate and under penalty of perjury, that the complaining party is authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.
    • The above information must be submitted as a written notification to Melsta Laboratories (Pvt) Ltd Customer Service by writing to us at 1, Geethanjalee Place, Colombo-03, Sri Lanka., ATTENTION: LEGAL DEPARTMENT COMPLAINT. This information should not be construed as legal advice.

 

  • LIABILITY OF Melsta Laboratories (Pvt) Ltd AND ITS LICENSORS AND SUPPLIERS
    • No Liability. MELSTA LABORATORIES PVT LTD AND ITS LICENSORS AND SUPPLIERS (INCLUDING, FOR THE PURPOSES OF THIS ENTIRE SECTION, ALL PROVIDERS OF CONTENT FOR THIS WEB SITE) SHALL NOT BE LIABLE TO YOU, UNDER ANY CIRCUMSTANCES OR UNDER ANY THEORY OF LIABILITY OR INDEMNITY, FOR ANY DAMAGES OR PENALTIES WHATSOEVER (INCLUDING, WITHOUT LIMITATION, INCIDENTAL INDIRECT, EXEMPLARY, PUNITIVE AND CONSEQUENTIAL DAMAGES, LOST PROFITS, OR DAMAGES RESULTING FROM LOST DATA OR BUSINESS INTERRUPTION) IN CONNECTION WITH THE USE OR INABILITY TO USE THIS SITE OR THE CONTENT, EVEN IF ANY OF THEM HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. MELSTA LABORATORIES PVT LTD SHALL BE LIABLE TO YOU ONLY TO THE EXTENT OF ACTUAL DAMAGES INCURRED BY YOU. THE REMEDIES STATED FOR YOU IN THESE TERMS AND CONDITIONS ARE EXCLUSIVE AND ARE LIMITED TO THOSE EXPRESSLY PROVIDED FOR IN THESE TERMS AND CONDITIONS.
    • Melsta Laboratories (Pvt) Ltd and its licensors and suppliers are not responsible for any claims you may have against any medical professionals, suppliers of products or other persons, institutions or entities identified in whole or in part through this website.
    • No Warranties. THE SITE, SERVICES, CONTENT AND INFORMATION ARE PROVIDED “AS IS.” Melsta Laboratories (Pvt) Ltd, ITS LICENSORS AND SUPPLIERS DISCLAIM ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, NONINFRINGEMENT OF THIRD PARTIES RIGHTS OR FITNESS FOR A PARTICULAR PURPOSE.
    • Melsta Laboratories (Pvt) Ltd, ITS LICENSORS AND SUPPLIERS MAKE NO REPRESENTATIONS OR WARRANTIES THAT THE INFORMATION IN, OR LINKS OR SEARCHES CONDUCTED THROUGH THIS SITE IS COMPLETE, EXHAUSTIVE, RELIABLE, CURRENT OR ACCURATE. NO CLAIMS OR ENDORSEMENTS ARE MADE FOR ANY DRUG, HERB, SUPPLEMENT, COMPOUND, THERAPY, OR TREATMENT.

 

  • INDEMNIFICATION
    • Without limiting the generality or effect of other provisions of this Agreement, as a condition of use, You agree to indemnify and hold harmless Melsta Laboratories (Pvt) Ltd and its licensors and suppliers and their parents, subsidiaries, affiliates, suppliers and their officers, directors, affiliates, subcontractors, agents and employees (collectively, “Indemnified Parties” and each, individually, an “Indemnified Party”) against all costs, expenses, liabilities and damages (including attorney’s fees) incurred by any Indemnified Party in connection with any third party claims arising out of: (i) your use of the MelstaLabs communication tool and/or your receipt of services; (ii) your failure to comply with any applicable laws and regulations; and (iii) your breach of any of your obligations set forth here. You shall not settle any such claim without the written consent of the applicable Indemnified Party.

 

  • CHANGES TO THIS NOTICE
    • Melsta Laboratories (Pvt) Ltd may revise, modify or amend the information contained on this page at any time. Any such revision, modification or amendment shall be effective immediately upon either posting it to this web site or otherwise notifying you.

 

  • MISCELLANEOUS
    • Melsta Laboratories (Pvt) Ltd is based in Colombo, Sri Lanka and makes no claims that the content and information included at this site is appropriate or may be downloaded outside of Sri Lanka. Access to the content and information included at this site may not be legal by certain persons or in certain countries. If you access this site from outside Sri Lanka, you do so at your own risk and are solely responsible for compliance with the laws of your jurisdiction and any other applicable laws.
    • These terms of use shall be governed and construed in accordance with the laws of the Democratic Socialist Republic of Sri Lanka. Melsta Laboratories (Pvt) Ltd may without notice to you assign its rights and duties hereunder to any party at any time. Failure to enforce or insist on strict performance of any provision of these terms shall not be construed as a waiver of any provision or right. You agree that any legal action or proceeding between Melsta Laboratories (Pvt) Ltd and you in any way related to these terms of use shall be brought exclusively in a court of a competent jurisdiction sitting in the Democratic Socialist Republic of Sri Lanka. Any cause of action or claim you may have against or involving Melsta Laboratories (Pvt) Ltd must be commenced within one year after the claim or cause of action arises. Neither the course of conduct between the parties nor trade practice shall modify these terms. The invalidity or unenforceability of any provision shall not in any way affect the validity or enforceability of the rest of these terms.

 

  • NOTICES
    • To the extent that the law and/or any applicable regulation allows for the provision of notice electronically, use of this site and the Melsta Labs official website constitutes agreement by the user to receive all such notices electronically, including but not limited to notices required by Sri Lankan privacy laws, and all financial information pertinent to, or required in connection with the operation of MelstaLabs .